To maintain the lowest possible price on our products, Party Supply Co does not include shipping charges in the price of our products. The cost of shipping is figured for each individual order and is determined by weight and destination. Shipments that do not meet weight and size requirements by ground delivery will be shipped by freight carrier. Freight service includes tailgate delivery only. You are responsible for taking the items off the trailer and into your location. You may request inside delivery and other services for an additional fee. You may use your own shipping method by supplying the information required when placing the order.
All shipments should be carefully inspected by the customer before acceptance. Immediate inspection by the delivery carrier should be requested to record any damage or shortage on the delivery. Notification of concealed damages must be made to the delivery carrier and Party Supply Co within 7 days of delivery of merchandise.
After obtaining a clear receipt for shipment, the delivery carrier is no longer responsible for damages or shortages. Please inspect all cartons and the products within them for visible damage and count the number of pieces you received. Note any damage or discrepancies on the carrier’s delivery receipt. If there is any visible damage, or if you discover any concealed damage during unpacking, do not remove the merchandise or throw away the shipping carton. If for some reason you are unable to inspect the items at the time of delivery, please sign the freight bill as "subject to inspection."
New, unused merchandise may be returned up to 30 days from the day of purchase, 50% restocking fee may apply. Made-to-order products are not eligible for refund. Return shipping is the responsibility of the customer. Contact Party Supply Co prior to returning your product as shipments not bearing a Returned Materials Authorization number may be refused.