Shipping & Refund Policy

Shipping Policy:

All shipments should be carefully inspected by the customer before acceptance. Immediate inspection by the delivery carrier should be requested to record any damage or shortage on the delivery. Notification of concealed damages must be made to the delivery carrier and Party Supply Co within 7 days of delivery of merchandise.


After obtaining a clear receipt for shipment, the delivery carrier is no longer responsible for damages or shortages. Please inspect all cartons and the products within them for visible damage and count the number of pieces you received. Note any damage or discrepancies on the carrier’s delivery receipt. If there is any visible damage, or if you discover any concealed damage during unpacking, do not remove the merchandise or throw away the shipping carton. If for some reason you are unable to inspect the items at the time of delivery, please sign the freight bill as "subject to inspection."

Refund policy

New, unused merchandise may be returned up to 30 days from the day of purchase, 50% restocking fee may apply. Return shipping is the responsibility of the customer.  Contact Party Supply Co prior to returning your product as shipments not bearing a Returned Materials Authorization number may be refused.